FAQs – AmazerBath

We're so sorry! That's definitely not the experience we want for you. Please email us at support@amazerbath.com, include your order number and a few clear photos of the damage or missing parts. We'll make sure you're all taken care of!

If your Shopify order is marked "delivered" but you haven't received it, first check around your property and with neighbors (it happens more than you'd think). Still can't find it? Contact us here and we'll help you track it down or send a replacement if needed.

We aim to reply to all support requests within 24 hours on business days. We know how important it is to get things fixed quickly, and we're here to help.

We offer free standard shipping on all U.S. orders. No minimum, no code needed. Just add to cart and you're good to go.

We ship from our US-based warehouses for fast, reliable delivery.

Orders typically arrive in 3–5 business days, depending on your location. You'll get tracking info as soon as it ships!

Not at the moment — but we're working on it! For now, we only ship within the U.S.

Yes — if it's not what you expected, no problem. We accept returns within 30 days of delivery, as long as the item is unused and in original packaging. Just check here or contact us and we'll guide you through it.

Simple! directly submit the return requests in your account here. Or contact us at support@amazerbath.com. and we'll walk you through it.

Once we receive and inspect your return, your refund will be issued back to your original payment method within 10 business days. We'll send you a confirmation when it's done. Contact us here if you have other problems.

We accept all major payment options, including:
Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay.

Yes — absolutely. Our store is powered by Shopify, which uses SSL encryption and top-tier security to protect your information. Your payment details are never stored or shared.

Due to lighting, screen settings, and natural material variations, colors may appear slightly different from what you see online. This isn't a defect — just a normal part of shopping online. If something looks way off, feel free to contact us here!

Totally normal! Wrinkles can happen during packaging and shipping. Simply hang the liner and let steam from a hot shower do the work. The wrinkles will naturally fade over time.

Some do, some don't! If hooks are included, it'll be clearly listed in the product description. We also offer matching hook sets sold separately if you'd like to mix and match styles.

Bamboo is naturally resistant to moisture, but like any wood, it can develop mold or mildew if left in a damp, unventilated space. To keep it in great shape, place it in a well-ventilated area, wipe off excess water, and give it a quick clean now and then. A little care goes a long way!

With a little care, your liner can stay fresh for much longer. Here are our top tips:
– Shake off water after each shower
– Spread it open to dry
– Ventilate the bathroom
– Wipe it down every few weeks with a damp cloth

Absolutely. Most of our fabric shower curtains are machine washable (cold cycle, gentle), and PEVA/EVA liners can be wiped clean with a damp cloth. We’re all about easy upkeep.

Ah, the classic sticker struggle! Just grab a bit of rubbing alcohol on a soft cloth and wipe it away — it works like a charm and won’t harm the surface. Bye-bye, gunk!

For best grip, place the mat on a smooth, clean, and dry surface, and press down the suction cups firmly before each use. After every bath or shower, rinse the mat and hang it to air dry — this helps prevent mold and mildew.
To freshen it up, give it a wash with warm water now and then. Let it dry completely — it'll smell better and last longer!

Assembly instructions are included in the product packaging. You can also find digital copies here or contact us — we're happy to send them your way!

Some items require light assembly — but don't worry, it's super simple. All hardware and tools are included, and the instructions are clear enough to follow without an engineering degree. Check digital copies here or contact us if needed.

If your rod slips, try reinstalling it carefully using these key steps:
Clean and dry the wall surface first.
Extend the rod 1.8"–3" beyond the space for proper tension.
Angle the rod and place one end where you want it.
Compress the other end and level the rod horizontally.
Adjust and center the rod so it's snug and secure.
Pay extra attention to steps 2–4, they're often the reason a rod might fall. Contact us here if you have other problems.

To extend the rod, slowly twist the inner rod out from the outer rod until you reach the desired length. Avoid pulling — rotating helps maintain tension and prevents damage.